Abusix experienced a major incident on December 24, 2021 affecting Mail & Event Processing, lasting 22h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Mail & Event Processing
Update timeline
- investigating Dec 24, 2021, 11:46 PM UTC
We were made aware of cases lacking types in an instance of a specific customer. We're investigating the issue and will provide updates here. Let us know if you notice any unexpected behaviour.
- monitoring Dec 25, 2021, 09:58 AM UTC
We were able to determine the faulting service and performed a rollback. We're now monitoring if this resolved the issue and will analyze which change lead to this incident.
- resolved Dec 25, 2021, 09:59 PM UTC
The issue did not appear again throughout the day. Thus, we'll consider this incident as resolved and will further investigate and fix the faulty release. Let us know if you notice any unexpected behaviour.