Abusix experienced a major incident on October 1, 2022 affecting Web Application and App, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2022, 06:19 PM UTC
We are currently investigating this issue.
- identified Oct 03, 2022, 05:29 PM UTC
After in-depth analysis we have identified a networking issue between two cloud providers that are in use. We are in contact with both of them to help them identify the exact location of the problem and to bring our services back up to full stability as quickly as possible. We also tried to find workarounds for the problem, but didn't succeed so far. The symptoms are: A low percentage of calls to app.abusix.com are failing. Until it's fixed please try to reload pages/resend requests when you experience issues. Background processing for AbuseHQ and AMI is not impacted by this outage. Please let us know if you have further questions.
- monitoring Oct 04, 2022, 04:23 AM UTC
Our monitoring shows that the networking issue was fixed by one of the cloud providers at around 10pm UTC yesterday. The problems should be gone, we'll continue monitoring it and decide further steps.
- resolved Oct 04, 2022, 11:34 AM UTC
This incident has been resolved.