Abusix experienced a major incident on March 13, 2023 affecting Mail & Event Processing, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 04:34 PM UTC
We're investigating an issue with our data inbound routing affecting data inbound for certain AbuseHQ customers. We'll provide updates as soon as we have more information. Sorry for any inconvenience this causes.
- identified Mar 13, 2023, 05:24 PM UTC
We have identified a possible issue with a secondary service and are working on a fix.
- monitoring Mar 13, 2023, 06:19 PM UTC
We found a workaround and will implement a fix tomorrow. We'll keep monitoring the data queues but for now all data that was queued as well as new data is being processed again. We had to temporarily disable the 'report unparsed' feature, sorry if this causes any inconvenience.
- monitoring Mar 14, 2023, 06:55 PM UTC
The issue has been resolved. All queues are back to normal since this morning.
- resolved Mar 15, 2023, 07:59 AM UTC
This incident has been resolved.