Abusix experienced a minor incident on January 22, 2024 affecting Cloud DNS, lasting 15h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud DNS
Update timeline
- investigating Jan 22, 2024, 06:17 PM UTC
We are currently experiencing issues with AWS Route53, resulting in SERVFAIL errors for certain customers' queries.
- monitoring Jan 22, 2024, 07:51 PM UTC
This appears to have been caused by Amazon Route53 sending some unexpected responses during a migration. We're not seeing any issues with any public DNS servers now, but if you're still having issues, please flush the DNS cache of your nameserver and that should correct it. Please contact [email protected] if you are experiencing issues after that.
- resolved Jan 23, 2024, 09:45 AM UTC
No further issues reported, so switching this to Resolved/Operational.