Abusix experienced a critical incident on April 17, 2024 affecting Mail & Event Processing, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2024, 10:42 AM UTC
We're currently investigating an issue with our inbound processing infrastructure. Some or all events may not be being processed correctly leading to them not appearing in AHQ. Other usages of data channels would also be affected. We're looking into this with the highest priority and will provide updates as we further identify the issue. The issue began at roughly 7:48AM UTC and triage began at approximately 10:30AM UTC
- monitoring Apr 17, 2024, 12:26 PM UTC
Service Update: Mail & Event Processing At approximately 7:48 AM UTC, our mail pipeline experienced a temporary outage, preventing us from processing emails. We're pleased to report that the issue has been resolved, and our systems are now operational. We apologise for any inconvenience this may have caused. Our team is actively monitoring the situation to ensure smooth operation going forward. Thank you for your patience and understanding.
- resolved Apr 17, 2024, 03:08 PM UTC
This incident has been resolved.