Abusix incident

Login & AMI statistics outage caused by service provider hardware upgrade

Major Resolved View vendor source →

Abusix experienced a major incident on May 17, 2024 affecting Web Application and Lookup and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 06:36 AM UTC
Resolved
May 17, 2024, 09:47 AM UTC
Duration
3h 10m
Detected by Pingoru
May 17, 2024, 06:36 AM UTC

Affected components

Web ApplicationLookupApp

Update timeline

  1. identified May 17, 2024, 06:36 AM UTC

    We're in the process of upgrade the hardware for some of our databases, and some services are affected. We expect a full recovery shortly.

  2. identified May 17, 2024, 07:23 AM UTC

    We're currently experiencing an outage caused by hardware upgrades at one of our service providers. They have informed us that the service will be restored within 2 hours. In the meantime we're exploring other options of getting us running again in a degraded state.

  3. identified May 17, 2024, 07:25 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 17, 2024, 09:47 AM UTC

    Several mitigations have been implemented, and login has been restored to normal functionality.