Abusix incident
Login and AMI statistics outage caused by service provider hardware upgrade
Abusix experienced a major incident on May 17, 2024 affecting Web Application and Lookup and 1 more component, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2024, 09:58 AM UTC
We're currently experiencing an outage caused by hardware upgrades at one of our data service providers. They have informed us that the service will be restored shortly. We've implemented several mitigations, but the AMI statistics service will present degraded functionality until the upgrade is complete.
- identified May 17, 2024, 10:25 AM UTC
Service provider hardware upgrade has increased in scope and now it's affecting login services. We're looking into the issue and preparing further mitigations
- monitoring May 17, 2024, 03:56 PM UTC
Hardware upgrade has been completed, and all services should be operating normally. We're monitoring the situation.
- resolved May 17, 2024, 03:57 PM UTC
This incident has been resolved.