Abusix experienced a minor incident on September 5, 2024 affecting Mail & Event Processing, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 04:09 PM UTC
We are currently experiencing a degradation in email processing. Our team is actively investigating the issue to resolve it as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Sep 05, 2024, 06:02 PM UTC
We have identified the issue affecting email processing and are actively monitoring the situation. While performance has shown signs of improvement, we are continuing to track it closely. Our team remains focused on ensuring full resolution. Further updates will be provided as needed.
- resolved Sep 05, 2024, 07:49 PM UTC
We are pleased to inform you that the email processing issue has been resolved. Currently, there is a backlog of stacked emails, but we expect all to be processed within the next 1-2 hours. Our team is closely monitoring the situation to ensure a smooth recovery. Thank you for your patience and understanding.