Abrigo incident

Performance issues

Major Resolved View vendor source →

Abrigo experienced a major incident on August 30, 2020 affecting Abrigo Connect (abrigo.thoughtspot.cloud) and Abrigo ID (login.abrigo.com) and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2020, 11:04 AM UTC
Resolved
Aug 30, 2020, 05:11 PM UTC
Duration
6h 6m
Detected by Pingoru
Aug 30, 2020, 11:04 AM UTC

Affected components

Abrigo Connect (abrigo.thoughtspot.cloud)Abrigo ID (login.abrigo.com)Fincen DirectFile (fincendirectfile.abrigo.com)IQ AutoScan (iqautoscan3.com)Loan Loss Analyzer (lla.abrigo.com)Sageworks Analyst (www.sageworksanalyst.com)Sageworks API (api.sageworks.com)

Update timeline

  1. investigating Aug 30, 2020, 11:04 AM UTC

    We are currently investigating a performance issue in our datacenter.

  2. investigating Aug 30, 2020, 05:10 PM UTC

    Outages were related to world wide internet connectivity issues.

  3. resolved Aug 30, 2020, 05:11 PM UTC

    Connectivity has been restored