Abrigo experienced a major incident on January 28, 2021 affecting Fincen DirectFile (fincendirectfile.abrigo.com) and Sageworks Analyst (www.sageworksanalyst.com), lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Fincen DirectFile (fincendirectfile.abrigo.com)Sageworks Analyst (www.sageworksanalyst.com)
Update timeline
- investigating Jan 28, 2021, 03:52 PM UTC
Some users are experiencing greater than normal page latency and degraded site performance. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
- identified Jan 28, 2021, 05:42 PM UTC
At 1 PM ET, we will reboot one of our servers. You may experience a brief outage between 1:00-1:05 ET. This should improve the latency issues experienced by some users today.
- resolved Jan 28, 2021, 06:05 PM UTC
This incident has been resolved.