Abrigo incident

SSH connections to fileservice.abrigo.com failing

Abrigo experienced a minor incident on March 17, 2024 affecting File Transfer (transfer.abrigo.com), lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Mar 17, 2024, 04:06 PM UTC
Resolved: Mar 17, 2024, 07:12 PM UTC
Duration: 3h 6m
Detected by Pingoru: Mar 17, 2024, 04:06 PM UTC

Affected components

File Transfer (transfer.abrigo.com)

Update timeline

identified Mar 17, 2024, 04:06 PM UTC

SSH connections to fileservice.abrigo.com have been impaired starting at 3/17/2024 5:15 ET. Abrigo has identified the issue and is working to resolve. HTTPS connections are not impacted and continue to function normally. When resolved, most SSH transfers will automatically retry and complete without manual intervention; however, customers should validate and manually reinitiate any failed transfers as needed.
monitoring Mar 17, 2024, 05:46 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 17, 2024, 07:12 PM UTC

This incident has been resolved.