Abrigo incident

SSH connection failure on fileservice.abrigo.com

Notice Resolved View vendor source →

Abrigo experienced a notice incident on July 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 12:21 AM UTC
Resolved
Jul 14, 2024, 09:30 AM UTC
Duration
—
Detected by Pingoru
Jul 15, 2024, 12:21 AM UTC

Update timeline

  1. resolved Jul 15, 2024, 12:21 AM UTC

    SSH connections for file transfer were unavailable between 2:12 am ET and 11:02 am ET on July 14. HTTPS connections were not impacted and continued to function normally throughout. Any file transfers that were attempted via SSH during this time did not succeed and would have returned a failure message to the initiating system. These transfers must be reinitiated manually if the source system does not have an automatic retry mechanism.