Abicart incident

We are experiencing issues with our service

Major Resolved View vendor source →

Abicart experienced a major incident on May 20, 2021 affecting Abicart Admin and Abicart - Classic themes and 1 more component, lasting 5h 3m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2021, 11:33 AM UTC
Resolved
May 20, 2021, 04:36 PM UTC
Duration
5h 3m
Detected by Pingoru
May 20, 2021, 11:33 AM UTC

Affected components

Abicart AdminAbicart - Classic themesAbicart - Responsive themesAbicart - APIAbicart - Email system

Update timeline

  1. investigating May 20, 2021, 11:33 AM UTC

    We have a team investigating the issues at the moment

  2. investigating May 20, 2021, 11:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2021, 11:41 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 20, 2021, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 20, 2021, 04:36 PM UTC

    This incident has been resolved.