Abicart incident

Search and filtering is down

Major Resolved View vendor source →

Abicart experienced a major incident on December 7, 2021 affecting Abicart Admin and Abicart - Classic themes and 1 more component, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 01:12 PM UTC
Resolved
Dec 07, 2021, 07:37 PM UTC
Duration
6h 25m
Detected by Pingoru
Dec 07, 2021, 01:12 PM UTC

Affected components

Abicart AdminAbicart - Classic themesAbicart - Responsive themesAbicart - APIAbicart - Email systemAbicart - Search and Filtering

Update timeline

  1. investigating Dec 07, 2021, 01:12 PM UTC

    Same issue as before has happened where our search cluster is unresponsive.

  2. monitoring Dec 07, 2021, 01:26 PM UTC

    Same issue that triggered the error earlier this morning happened again. A fix is implemented where this can not happen again.

  3. resolved Dec 07, 2021, 07:37 PM UTC

    This incident has been resolved.