Abicart experienced a critical incident on August 30, 2023 affecting Abicart Admin and Abicart - Responsive themes and 1 more component, lasting 10h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 10:24 AM UTC
We are currently investigating this issue.
- identified Aug 30, 2023, 11:54 AM UTC
Issue caused by big power outage locally to the servers. Backup generators kicked in but faced operational failure after some time. Our technicians are working on getting everything back up and running.
- identified Aug 30, 2023, 01:36 PM UTC
We have now begun the process of gradually restarting our systems. During the next hour, you may experience some instability in the services in connection with them starting to work. This is expected and part of the reboot process. Our engineering team is monitoring closely to ensure as smooth a transition as possible to full operation. We will inform you as soon as services are fully restored.
- monitoring Aug 30, 2023, 02:50 PM UTC
System is on it's way up. Monitoring the situation.
- monitoring Aug 30, 2023, 06:28 PM UTC
We are experiencing problems loading product pages and shopping carts. Our technical team is working on this and we expect a solution shortly.
- resolved Aug 30, 2023, 09:11 PM UTC
This incident has been resolved.