Abicart incident

Investigating order confirmations not beeing sent

Notice Resolved View vendor source →

Abicart experienced a notice incident on February 3, 2025 affecting Abicart - Email system, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 07:00 PM UTC
Resolved
Feb 03, 2025, 07:26 PM UTC
Duration
25m
Detected by Pingoru
Feb 03, 2025, 07:00 PM UTC

Affected components

Abicart - Email system

Update timeline

  1. investigating Feb 03, 2025, 07:00 PM UTC

    We are currently investigating this issue.

  2. identified Feb 03, 2025, 07:06 PM UTC

    Problem confirmed and identified. We are working on a solution.

  3. monitoring Feb 03, 2025, 07:12 PM UTC

    A solution has been implemented. Order confirmations that were not sent are now queued for delivery. Monitoring to verify that everything works.

  4. resolved Feb 03, 2025, 07:26 PM UTC

    This issue has been resolved. All order confirmation emails that were in the queue have been delivered.