AARNet incident

CloudStor Service Degradation - Zoom Recordings

Critical Resolved View vendor source →

AARNet experienced a critical incident on March 18, 2022, lasting 34d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2022, 03:12 AM UTC
Resolved
Apr 21, 2022, 10:01 PM UTC
Duration
34d 18h
Detected by Pingoru
Mar 18, 2022, 03:12 AM UTC

Update timeline

  1. identified Mar 18, 2022, 03:12 AM UTC

    We have identified an issue affecting the availability of Zoom recording links/shares. Our team is in the process of restoring all affected links. In the meantime, if the recording you’re trying to access was made by you, you can access it directly by visiting cloudstor.aarnet.edu.au, logging in under your Institution and then going to the Zoom Recordings section on the top left of your CloudStor account. If you still experience difficulties accessing your Zoom recordings, please contact [email protected] for further assistance. We apologise for any inconvenience caused.

  2. identified Mar 18, 2022, 03:15 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 18, 2022, 03:37 AM UTC

    We have identified an issue affecting the availability of Zoom recording links/shares. Our team is in the process of restoring all affected links. In the meantime, if the recording you’re trying to access was made by you, you can access it directly by visiting cloudstor.aarnet.edu.au, logging in under your Institution and then going to the Zoom Recordings section on the top left of your CloudStor account. If you still experience difficulties accessing your Zoom recordings, please contact [email protected] for further assistance. We apologise for any inconvenience caused. **IMPORTANT: This issue only impacts Zoom Recording links/shares. These links allow the user to access the recordings directly in-browser from their emails. The actu.al recordings are not affected**

  4. monitoring Mar 21, 2022, 08:09 PM UTC

    Thank you for your patience in reporting and helping us resolve the Zoom recording links issue. We are closing this incident for now since there has been no occurrence of the same problem during our period of monitoring. If you still experience difficulties accessing your Zoom recordings, do not hesitate to contact [email protected] for further assistance.

  5. resolved Apr 21, 2022, 10:01 PM UTC

    This incident has been resolved.