AARNet incident

CloudStor SWAN - Unable to create notebook / "401 error"

Major Resolved View vendor source →

AARNet experienced a major incident on March 17, 2023, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2023, 01:24 AM UTC
Resolved
Mar 17, 2023, 03:02 AM UTC
Duration
1h 38m
Detected by Pingoru
Mar 17, 2023, 01:24 AM UTC

Update timeline

  1. identified Mar 17, 2023, 01:24 AM UTC

    You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications. We have identified a problem with creating new SWAN notebooks - you might be seeing a "401 Unauthorized" or your browser may hang at "Starting your session" page. Existing SWAN notebooks are not affected. We are currently investigating this issue and will update you once a fix has been applied. Thank you for your patience and your support, The CloudStor Team

  2. monitoring Mar 17, 2023, 02:16 AM UTC

    A fix has been implemented and we are currently monitoring the results. If you had an existing SWAN notebook, you will need to start it again. Thank you for your patience and your support, The CloudStor Team

  3. resolved Mar 17, 2023, 03:02 AM UTC

    This incident has been resolved.