8base incident

8base Shared Environment Extremely Slow Performance & Timeouts

Major Resolved View vendor source →

8base experienced a major incident on May 10, 2021 affecting 8base Platform API, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2021, 07:58 PM UTC
Resolved
May 10, 2021, 09:46 PM UTC
Duration
1h 47m
Detected by Pingoru
May 10, 2021, 07:58 PM UTC

Affected components

8base Platform API

Update timeline

  1. identified May 10, 2021, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 10, 2021, 09:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 10, 2021, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 10, 2021, 09:15 PM UTC

    The 8base platform is returning to normal operation. There may be degraded performance for a bit longer. The support team will continue to monitor.

  5. monitoring May 10, 2021, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 10, 2021, 09:46 PM UTC

    This incident has been resolved.