8base experienced a notice incident on June 2, 2022 affecting 8base Platform API and 8base Console Organizations, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2022, 08:42 PM UTC
Due to a database failure situation, the 8base US backend instance is unavailable. We are working with AWS to resolve the issue.
- identified Jun 02, 2022, 08:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2022, 09:19 PM UTC
The problem has been identified and a fix is being implemented. Please monitor this status page for resolution and updates.
- monitoring Jun 02, 2022, 11:39 PM UTC
We continue to monitor the recovery and are working with AWS support to resolve the issue as soon as possible. We apologize for the impacts.
- monitoring Jun 03, 2022, 01:06 AM UTC
We continue to work with our counterparts at AWS to resolve this issue. At this time, we have no additional guidance on ETA. We apologize for the impact.
- monitoring Jun 03, 2022, 01:40 AM UTC
We expect that this issue is resolved as the 8base shared U.S. environment is now online. We will continue to monitor the situation and respond if there are any more issues. Please follow this page for further updates.
- monitoring Jun 03, 2022, 01:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2022, 02:07 AM UTC
This incident has been resolved.