8base incident

Some Customers May be experiencing Login/Signup Problems.

Major Resolved View vendor source →

8base experienced a major incident on June 27, 2022 affecting 8base Console Organizations, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2022, 02:31 PM UTC
Resolved
Jun 27, 2022, 04:16 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 27, 2022, 02:31 PM UTC

Affected components

8base Console Organizations

Update timeline

  1. identified Jun 27, 2022, 02:31 PM UTC

    Some customers may be having problems logging into 8base or signing up for 8base services due to an issue with routine key rotation. We are working with our Auth provider to resolveb the issue.

  2. identified Jun 27, 2022, 03:48 PM UTC

    A fix has been found, the issue is being resolved.

  3. resolved Jun 27, 2022, 04:16 PM UTC

    This incident has been resolved.