Iris Technology experienced a major incident on August 11, 2025 affecting Sip Trunks, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Sip Trunks
Update timeline
- investigating Aug 11, 2025, 02:20 PM UTC
We are aware of an issue with one of our upstream SIP carrier that is affecting all inbound and outbound phone calls. Our team is actively escalating the matter with the carrier. We will share further updates as soon as we receive them.
- monitoring Aug 11, 2025, 02:51 PM UTC
the upstream carrier has implemented a fix. we are monitoring for stability
- resolved Aug 11, 2025, 08:15 PM UTC
This incident has been resolved.