3stepIT experienced a minor incident on January 31, 2018, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 31, 2018, 10:34 AM UTC
We have identified a partial data update problem related to 3CheckIT service. The problem is narrowed down to installed older client versions among customers' computers. We kindly ask all 3CheckIT customers to upgrade to the latest client version the soonest to be able to ensure stable service operations. We apologize for the inconvenience and thank you for your cooperation.
- identified Jan 31, 2018, 02:19 PM UTC
We are working on the problem to fix the Asset Management performance the soonest. The previous guide still applies: we kindly ask the customers to upgrade to the latest client version to ensure stable service operations.
- monitoring Jan 31, 2018, 04:29 PM UTC
Asset management 3CheckIT view is now restored to normal performance. There is still some delay on the incoming messages for the older client versions.
- monitoring Feb 01, 2018, 06:18 AM UTC
The delays in the 3CheckIT message queue have now been resolved. We are constantly monitoring the status.
- resolved Feb 01, 2018, 08:31 PM UTC
This incident has been resolved.