3stepIT incident

API Backend Problem

Minor Resolved View vendor source →

3stepIT experienced a minor incident on February 6, 2018, lasting 6d. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2018, 07:16 AM UTC
Resolved
Feb 12, 2018, 08:04 AM UTC
Duration
6d
Detected by Pingoru
Feb 06, 2018, 07:16 AM UTC

Update timeline

  1. identified Feb 06, 2018, 07:16 AM UTC

    There is a problem with our API backend components: the primary site has malfunctioned, and there is a problem with the secondary site as well. We are constantly working on the problem, and there is an ongoing project to swap the backend solution as soon as possible. We are very sorry for the trouble this failure has caused. We will report as soon as there is an update to the problem.

  2. monitoring Feb 06, 2018, 08:42 AM UTC

    We have been able to apply a fix, and are monitoring the status closely. Additional maintenance work continues in the background.

  3. resolved Feb 12, 2018, 08:04 AM UTC

    API backend resources have been moved to a newer platform, and are working as expected. We still keep monitoring actively, but the incident is now resolved.