3stepIT experienced a major incident on March 5, 2018, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 05, 2018, 08:50 AM UTC
We have identified a backend problem and therefore have put on a temporary maintenance break to restore the services as soon as possible to a normal state. The affected services are AssetNG service and API services. We will update next at 11:15 Finnish time. We apologize the inconvenience.
- identified Mar 05, 2018, 09:03 AM UTC
At the moment it looks like we are back on-line at around 12:00 Finnish time. We will update the status within 30mins.
- identified Mar 05, 2018, 09:47 AM UTC
We will open the AssetNG service in READ-ONLY mode until the backend services are completely restored. The estimated time to be back to normal at the moment is 12:45 Finnish time (11:45 EET).
- monitoring Mar 05, 2018, 10:43 AM UTC
The problem has been solved at 12:20 Finnish time (11:20 EET). We are currently returning AssetNG to READ-WRITE mode and are closely monitoring the status. We are sorry for the unplanned downtime and any inconvenience this may have caused.
- resolved Mar 05, 2018, 11:29 AM UTC
This incident has been resolved.