3stepIT incident

Degraded Performance in receiving 3CheckIT data

Minor Resolved View vendor source →

3stepIT experienced a minor incident on May 24, 2018, lasting 10d 21h. The incident has been resolved; the full update timeline is below.

Started
May 24, 2018, 10:16 AM UTC
Resolved
Jun 04, 2018, 07:29 AM UTC
Duration
10d 21h
Detected by Pingoru
May 24, 2018, 10:16 AM UTC

Update timeline

  1. identified May 24, 2018, 10:16 AM UTC

    We have identified a delay in receiving 3CheckIT sensor messages. Work is in progress. The AssetNG user interface is working normally, but there is a delay in handling the computer messages.

  2. monitoring May 29, 2018, 06:47 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jun 04, 2018, 07:29 AM UTC

    This incident has been resolved.