3stepIT incident

Intermittent downtime problems within Asset Management

Major Resolved View vendor source →

3stepIT experienced a major incident on August 21, 2018 affecting 3StepIT AssetNG Service, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2018, 07:59 AM UTC
Resolved
Aug 21, 2018, 10:54 AM UTC
Duration
2h 55m
Detected by Pingoru
Aug 21, 2018, 07:59 AM UTC

Affected components

3StepIT AssetNG Service

Update timeline

  1. monitoring Aug 21, 2018, 07:59 AM UTC

    We are currently experiencing intermittent downtime problems with AssetNG. We have identified the problem, and are monitoring the new configuration at the moment.

  2. resolved Aug 21, 2018, 08:49 AM UTC

    This incident is now reopened. We are still monitoring the new configuration, and looking for further cause for the incident.