3stepIT experienced a notice incident on October 22, 2018, lasting 7d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 22, 2018, 07:25 AM UTC
We have identified a problem related to: * Profiler installation information in AssetNG * Profiler/3FindIT Matching feature in AssetNG * 3CheckIT boot times in AssetNG
- identified Oct 22, 2018, 08:19 AM UTC
Profiler/3FindIT Matching feature issue in AssetNG has been fixed 22.10.2018 Profiler installation information in AssetNG fixed 23.10.2018
- monitoring Oct 23, 2018, 06:56 AM UTC
A fix has been deployed and we are monitoring the results.
- identified Oct 26, 2018, 09:09 AM UTC
Problem with 3CheckIT boot times in AssetNG. - Boot time information logic changed during update @ 21.10.2018. Event logs are now used to collect boot time information (previously diagnostic information). This caused that the history for boot time information is not visible - During 27.10.- 28.10.2018 the diagnostic boot information will be updated into the new structure, this will update history information into the AssetNG - Investigating why new boot time logic is not working
- monitoring Oct 26, 2018, 10:53 AM UTC
Problem with 3CheckIT boot times in AssetNG. - Identified and fixed the root cause (report reader was failing) - Boot time information is now collected into a new structure based on event logs - During 27.10.- 28.10.2018 the diagnostic boot information will be updated into the new structure, this will update history information into the AssetNG
- resolved Oct 29, 2018, 01:10 PM UTC
Problem with 3CheckIT boot times in AssetNG is now fixed. History data was not reverted from diagnostic data, but the history data is now shown based on the event logs' boot time information.