3stepIT incident

Asset Management usage issues

Minor Resolved View vendor source →

3stepIT experienced a minor incident on May 7, 2019 affecting 3StepIT AssetNG Service, lasting 27d 2h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2019, 10:18 AM UTC
Resolved
Jun 03, 2019, 12:54 PM UTC
Duration
27d 2h
Detected by Pingoru
May 07, 2019, 10:18 AM UTC

Affected components

3StepIT AssetNG Service

Update timeline

  1. identified May 07, 2019, 10:18 AM UTC

    We have identified a problem with ​Asset Management due to the latest software patches and fixes. We are working on the problem the soonest. Apologies for the inconvenience.

  2. identified May 07, 2019, 11:09 AM UTC

    We are making hotfix ready to fix current issues.

  3. monitoring May 08, 2019, 07:14 AM UTC

    Required fixes have been installed and we are monitoring the ​situation

  4. resolved Jun 03, 2019, 12:54 PM UTC

    This incident has been resolved.