3stepIT experienced a minor incident on September 25, 2019 affecting 3StepIT AssetNG Service, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
3StepIT AssetNG Service
Update timeline
- identified Sep 25, 2019, 09:21 AM UTC
We have experienced a hardware failure in our datacenter, as well as a problem in high availability configuration. Plan C restoring operations are undergoing. Estimate time to be completed by 13:00 Finnish time. Apologies for the inconvenience.
- monitoring Sep 25, 2019, 09:45 AM UTC
We have now restored AssetNG back on-line. We keep monitoring the hardware status.
- monitoring Sep 25, 2019, 09:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 26, 2019, 09:57 AM UTC
This incident has been resolved.