3stepIT incident

Device API problem

Critical Resolved View vendor source →

3stepIT experienced a critical incident on May 16, 2020 affecting 3StepIT 3ConnectIT Service and 3StepIT Webshop Service, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2020, 08:33 AM UTC
Resolved
May 18, 2020, 06:49 AM UTC
Duration
1d 22h
Detected by Pingoru
May 16, 2020, 08:33 AM UTC

Affected components

3StepIT 3ConnectIT Service3StepIT Webshop Service

Update timeline

  1. investigating May 16, 2020, 08:33 AM UTC

    Device API (REST) is experiencing problems at the moment on production side.

  2. investigating May 17, 2020, 10:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 18, 2020, 06:49 AM UTC

    This incident has been resolved.