3stepIT incident

Problem with 3FindIT and 3CheckIT (Profiler Server and Profiler client) services

Major Resolved View vendor source →

3stepIT experienced a major incident on February 15, 2022, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 10:53 AM UTC
Resolved
Feb 18, 2022, 09:00 AM UTC
Duration
2d 22h
Detected by Pingoru
Feb 15, 2022, 10:53 AM UTC

Update timeline

  1. identified Feb 15, 2022, 10:53 AM UTC

    After a service outage, we have a degraded performance with Profiler Server and Profiler Client services. There is considerable delay before profiler device data is updated in AssetNG.

  2. resolved Feb 18, 2022, 09:00 AM UTC

    Some older Profiler Client device data may have been lost, but new reports are flowing normally again.