21st Century Mobile incident

Messaging platform (myMSP) delivery delays

Major Resolved View vendor source →

21st Century Mobile experienced a major incident on March 19, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2020, 09:47 AM UTC
Resolved
Mar 17, 2020, 09:00 AM UTC
Duration
—
Detected by Pingoru
Mar 19, 2020, 09:47 AM UTC

Update timeline

  1. resolved Mar 19, 2020, 09:47 AM UTC

    Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-03-17 10:00. The API is accessible but messages are not being delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue resolved at 2020-03-17 10:48. Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to one hour. No messages where lost.