21st Century Mobile incident
Messaging platform (myMSP) delivery delays
21st Century Mobile experienced a major incident on April 3, 2020 affecting Message delivery queue, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2020, 02:46 PM UTC
Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-04-03 16:30. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Status: Issue ongoing. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed until issue is resolved.
- monitoring Apr 03, 2020, 03:20 PM UTC
Our hosting partner has implemented a fix and we are monitoring the result. Issue start: 2020-04-03 16:30 Issue resolved: 2020-04-03 17:14 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.
- resolved Apr 03, 2020, 03:35 PM UTC
The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-04-03 16:30 Issue resolved: 2020-04-03 17:14 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.