15Five experienced a major incident on March 18, 2025, lasting 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 18, 2025, 10:32 PM UTC
During a routine upgrade, a configuration error caused compute capacity to be removed all at once instead of incrementally replaced. During this period, services may have responded slowly or been completely unavailable until the upgrade completed and capacity was automatically restored. Customers in dedicated environments were not impacted.