12Twenty experienced a major incident on March 29, 2022, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 30, 2022, 05:21 AM UTC
We believe a code issue caused the web server to hold onto too many existing requests given a certain load profile, preventing it from being able to accept new requests. This issue lasted for about 10 minutes and affected the majority of requests before the offending servers were restarted. We have disabled the feature we believe to be causing the issue and are working on a solution.