12Twenty incident

Error: Users experiencing an "Oops!" error when attempting to book an appointment

Minor Resolved View vendor source →

12Twenty experienced a minor incident on February 7, 2023 affecting Web Application, lasting 10h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2023, 02:30 PM UTC
Resolved
Feb 08, 2023, 01:00 AM UTC
Duration
10h 29m
Detected by Pingoru
Feb 07, 2023, 02:30 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 07, 2023, 05:15 PM UTC

    Users have reported that an "Oops!" error appears when attempting to book an appointment. The team has begun their investigation.

  2. identified Feb 07, 2023, 05:16 PM UTC

    The team has identified the issue and is actively working on a fix.

  3. monitoring Feb 07, 2023, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2023, 04:48 AM UTC

    The issue where an "Oops!" error appears when attempting to schedule an appointment has been resolved.