12Twenty incident

Web application experiencing delays or timing out

Critical Resolved View vendor source →

12Twenty experienced a critical incident on November 6, 2020 affecting Web Application, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2020, 02:26 PM UTC
Resolved
Nov 06, 2020, 02:50 PM UTC
Duration
24m
Detected by Pingoru
Nov 06, 2020, 02:26 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Nov 06, 2020, 02:26 PM UTC

    Currently investigating an issue with the web servers responding to requests very slowly or timing out

  2. resolved Nov 06, 2020, 02:30 PM UTC

    We have identified the issue and reverted the change that caused the issue. Web app is operating normally now. Portmortem to follow.