12Twenty incident

Error: Users report experiencing an "Oops" error

Major Resolved View vendor source →

12Twenty experienced a major incident on September 27, 2022 affecting Background Jobs, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2022, 06:30 PM UTC
Resolved
Sep 27, 2022, 10:47 PM UTC
Duration
4h 17m
Detected by Pingoru
Sep 27, 2022, 06:30 PM UTC

Affected components

Background Jobs

Update timeline

  1. monitoring Sep 27, 2022, 07:21 PM UTC

    Our engineering team is investigating an issue that is preventing users from saving some records. We will provide further updates when we have additional information to share.

  2. monitoring Sep 27, 2022, 07:22 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 27, 2022, 07:29 PM UTC

    Our engineering team reports improved performance for users saving records. We are continuing to triage this issue and appreciate your patience. We will provide further updates when we have additional information to share.

  4. resolved Sep 27, 2022, 10:47 PM UTC

    Our teams have resolved the ongoing issue for users attempting to update or save new records.