12Twenty incident

Degraded deliverability of emails, calendar sync and document packets

Major Resolved View vendor source →

12Twenty experienced a major incident on August 2, 2024 affecting Email (SendGrid), lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 03:12 PM UTC
Resolved
Aug 02, 2024, 05:54 PM UTC
Duration
2h 41m
Detected by Pingoru
Aug 02, 2024, 03:12 PM UTC

Affected components

Email (SendGrid)

Update timeline

  1. investigating Aug 02, 2024, 03:12 PM UTC

    We are currently investigating reports of email deliverability issues

  2. identified Aug 02, 2024, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 02, 2024, 04:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 02, 2024, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results. Please note that your emails, calendar sync activities and document packets will still be delivered over the course of the day, and no data has been lost.

  5. resolved Aug 02, 2024, 05:54 PM UTC

    A fix has been implemented and has been successful. Please note that your emails, calendar sync activities and document packets will still be delivered over the course of the day, and no data has been lost.