12Twenty experienced a minor incident on October 22, 2024 affecting Email (SendGrid), lasting 12h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 22, 2024, 08:56 PM UTC
We are currently experiencing an issue with our email delivery system. Emails are not being delivered as expected. Our team has been made aware of the problem and is actively investigating the root cause.
- identified Oct 22, 2024, 10:05 PM UTC
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- identified Oct 22, 2024, 10:06 PM UTC
We are currently awaiting an update from our email service provider, SendGrid, as they work to resolve the issue impacting our email service. No emails have been lost during this incident, and all queued emails will be sent once the issue is fully resolved by SendGrid.
- resolved Oct 23, 2024, 09:06 AM UTC
The issue impacting our email delivery service has now been fully resolved. Our provider, SendGrid, has restored normal operations, and all queued emails have been successfully sent. We apologize for any disruption this may have caused and appreciate your patience throughout the incident.