123FormBuilder incident

Degraded performance for Forms and Submissions

Major Resolved View vendor source →

123FormBuilder experienced a major incident on December 31, 2020 affecting Forms and Submissions and 1 more component, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2020, 04:00 AM UTC
Resolved
Dec 31, 2020, 10:57 AM UTC
Duration
6h 57m
Detected by Pingoru
Dec 31, 2020, 04:00 AM UTC

Affected components

FormsSubmissionsAccount

Update timeline

  1. identified Dec 31, 2020, 06:22 AM UTC

    Argh! It looks like we have identified an issue with Forms and Submissions. We're working on fixing it, however in the meantime Forms and Submissions may be affected. We will post updates as soon as we know more. Please accept our apologies for the inconvenience.

  2. identified Dec 31, 2020, 07:23 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 31, 2020, 09:32 AM UTC

    Yay! A fix has been deployed and we are closely monitoring the performance of Forms and Submissions. Thanks for your patience!

  4. monitoring Dec 31, 2020, 09:55 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 31, 2020, 10:57 AM UTC

    Hooray! The incident was resolved and Forms and Submissions are fully functional. Thank you for your patience, sorry for any inconvenience!