123FormBuilder incident

Degraded performance for API EU and Form EU

Major Resolved View vendor source →

123FormBuilder experienced a major incident on June 22, 2021 affecting Forms and Submissions and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2021, 02:00 PM UTC
Resolved
Jun 22, 2021, 02:27 PM UTC
Duration
26m
Detected by Pingoru
Jun 22, 2021, 02:00 PM UTC

Affected components

FormsSubmissionsAPI

Update timeline

  1. identified Jun 22, 2021, 02:00 PM UTC

    Argh! It looks like we have identified an issue with API EU and Form EU. We're working on fixing it, however in the meantime API EU and Form EU may be affected. We will post updates as soon as we know more. Please accept our apologies for the inconvenience.

  2. monitoring Jun 22, 2021, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2021, 02:27 PM UTC

    This incident has been resolved.