123FormBuilder incident

Degraded performance for US database infrastructure

Major Resolved View vendor source →

123FormBuilder experienced a major incident on September 14, 2021 affecting Forms and Submissions and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 10:20 AM UTC
Resolved
Sep 14, 2021, 10:57 AM UTC
Duration
36m
Detected by Pingoru
Sep 14, 2021, 10:20 AM UTC

Affected components

FormsSubmissionsNotificationsIntegrationsBuilderAccountAPI

Update timeline

  1. identified Sep 14, 2021, 10:20 AM UTC

    Argh! It looks like we have identified an issue with US DB infrastructure We're working on fixing it, however in the meantime general usage may be affected. We will post updates as soon as we know more. Please accept our apologies for the inconvenience.

  2. identified Sep 14, 2021, 10:21 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 14, 2021, 10:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 14, 2021, 10:57 AM UTC

    This incident has been resolved.