100ms incident

Conferencing System has reduced availability

Major Resolved View vendor source →

100ms experienced a major incident on October 28, 2021 affecting Rooms (Conferencing system), lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2021, 09:30 PM UTC
Resolved
Oct 29, 2021, 02:49 AM UTC
Duration
5h 19m
Detected by Pingoru
Oct 28, 2021, 09:30 PM UTC

Affected components

Rooms (Conferencing system)

Update timeline

  1. investigating Oct 29, 2021, 01:30 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 29, 2021, 01:45 AM UTC

    India region rooms are having issues. Other regions might also be impacted. We are still investigating

  3. identified Oct 29, 2021, 01:50 AM UTC

    A mitigation has been applied. India region rooms are redirected to EU. This is automatic and no customer action is required.

  4. monitoring Oct 29, 2021, 02:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 29, 2021, 02:49 AM UTC

    This incident has been resolved. We will be publishing a root cause analysis.