100ms incident

Few users were getting disconnected from the session and couldn't rejoin in India region

Notice Resolved View vendor source →

100ms experienced a notice incident on May 7, 2024 affecting Recordings and Rooms (Conferencing system), lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 09:10 AM UTC
Resolved
May 07, 2024, 11:50 AM UTC
Duration
2h 39m
Detected by Pingoru
May 07, 2024, 09:10 AM UTC

Affected components

RecordingsRooms (Conferencing system)

Update timeline

  1. investigating May 07, 2024, 10:14 AM UTC

    We are currently investigating this issue.

  2. identified May 07, 2024, 10:19 AM UTC

    Some media servers were being restarted. We have identified the fix and are deploying it.

  3. monitoring May 07, 2024, 10:28 AM UTC

    Fix has been deployed, we are monitoring the results.

  4. resolved May 07, 2024, 11:50 AM UTC

    This incident has been resolved.