100ms incident

Dashboard is facing issue while login

Critical Resolved View vendor source →

100ms experienced a critical incident on December 24, 2022 affecting Dashboard and Dashboard Sample Apps, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2022, 05:43 PM UTC
Resolved
Dec 24, 2022, 06:39 PM UTC
Duration
55m
Detected by Pingoru
Dec 24, 2022, 05:43 PM UTC

Affected components

DashboardDashboard Sample Apps

Update timeline

  1. investigating Dec 24, 2022, 05:43 PM UTC

    Dashboard is facing issues, following functionalities are affected - Login - Token Endpoint

  2. identified Dec 24, 2022, 06:12 PM UTC

    We have identified the issue. Our dashboard servers are facing timeout from LB which connects to our DB

  3. monitoring Dec 24, 2022, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 24, 2022, 06:39 PM UTC

    This incident has been resolved.