WorkRamp experienced a critical incident on August 16, 2022 affecting Employee Learning Cloud and Customer Learning Cloud, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Employee Learning CloudCustomer Learning Cloud
Update timeline
- investigating Aug 16, 2022, 11:11 PM UTC
Users are currently seeing a "Sorry, an error occurred." error message when using the WorkRamp platform. Our backend team is currently investigating this issue.
- investigating Aug 16, 2022, 11:22 PM UTC
We are continuing to investigate this issue.
- identified Aug 16, 2022, 11:27 PM UTC
Our backend team is actively working on resolving this error.
- monitoring Aug 16, 2022, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2022, 11:46 PM UTC
This incident has been resolved.