WorkRamp incident

Some Emails Aren't Being Sent from the Platform

Minor Resolved View vendor source →

WorkRamp experienced a minor incident on December 29, 2022 affecting Email, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2022, 04:00 PM UTC
Resolved
Dec 30, 2022, 12:37 AM UTC
Duration
8h 36m
Detected by Pingoru
Dec 29, 2022, 04:00 PM UTC

Affected components

Email

Update timeline

  1. investigating Dec 30, 2022, 12:01 AM UTC

    Some emails, such as report CSVs, assignment emails, password reset emails, aren't being sent out from the platform.

  2. identified Dec 30, 2022, 12:07 AM UTC

    Our backend team has identified the issue and are working on a fix for this.

  3. monitoring Dec 30, 2022, 12:09 AM UTC

    A fix for this has been implemented and we are monitoring the results.

  4. resolved Dec 30, 2022, 12:37 AM UTC

    This incident has been resolved.