WorkRamp experienced a minor incident on October 18, 2023 affecting Employee Learning Cloud and Customer Learning Cloud and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Employee Learning CloudCustomer Learning CloudEmail
Update timeline
- investigating Oct 18, 2023, 01:02 PM UTC
There is a backup of backend processes causing a delay in certain actions in the platform.
- identified Oct 18, 2023, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 18, 2023, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2023, 03:52 PM UTC
This incident has been resolved.